Our client, a well know hospitality group, is looking for upbeat and reliable Customer Experience Associates to join their team.

Salary/Hourly Rate:

$20 – $21/hr

Position Overview:

As a Customer Experience Associate, you will serve as the go-to point person to ensure customers’ best possible experience with the company! Key components of this role include speaking with customers over the phone, entering customer data, and providing solutions to customer inquiries. This Customer Experience Associate position is perfect for recent grade looking for an exciting opportunity to take on more responsibilities and grow professionally! This position is long term possible temp to hire!

Responsibilities of the Customer Experience Associate:

• Answer customer calls and reply to online chat inquiries
• Assist customers in managing their accounts
• Find creative solutions to any and all problems that arise
• Become a “product expert” in order to best serve customers Input customer information into database

Qualifications for the Customer Experience Associate:

• 2+ years of experience in a Customer Service role
• Strong interpersonal skills—you are able to connect with others to understand their specific needs
• Excellent verbal and written communication skills
• Systems savvy Zendesk and Slack experience a plus

Education Requirements:

• Bachelor’s degree is strongly preferred

Benefits:

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO