Call Representative Job at Acara Solutions, Williamsville, NY

REtLcTRhbzlpc1ZXU1NVSWFJcnVCUT09

Job Description

Acara Solutions is seeking Customer Service Representatives in Williamsville, NY.

Responsibilities:

  • Respond promptly to customer inquiries via phone, email, and chat in a professional and friendly manner.
  • Provide accurate and detailed information about products, services, and company policies to customers.
  • Assist customers with placing orders, processing returns, and resolving any product-related issues.
  • Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate department when necessary.
  • Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
  • Collaborate with internal teams, such as Sales, Shipping, and Technical Support, to ensure timely and satisfactory resolution of customer issues.
  • Update customer accounts and records with accurate information and interactions.
  • Identify opportunities for process improvement and provide feedback to enhance the overall customer experience.
  • Meet or exceed performance targets, including customer satisfaction ratings and response

Required Qualifications:

  • High school diploma or GED
  • Minimum one year's experience in a high-volume call center
  • Intermediate proficiency with Windows based software programs (i.e., MSWord, Excel. Teams)
  • Solid analytical and multi-tasking skills that result in solid decision-making skills and time management

Job Type: Full-time

Salary: $18.00 - $19.00 per hour

Experience:

  • Call center / Inbound / Outbound: 1 year (Preferred)

Work Location: On the road

Similar Jobs

Business Development Resources

Bookkeeper Job at Business Development Resources

Business Development Resources, Inc. (BDR) provides training and coaching services to the Contracting industry. Attend client events as directed.

Veterinary Medical Center of Spring

Veterinary Extern - General Practice Job at Veterinary Medical Center of Spring

At Veterinary Medical Center of Spring, we strive to continue building our great team culture, with a good work-life balance. You will be working hand in hand with our amazing Medical

Aussie Pet Mobile - Greater Evansville

Pet Groomer Job at Aussie Pet Mobile - Greater Evansville

Pet grooming: 1 year (Required). We are looking for a groomer to work either full or part-time. Experience in a salon, vet, or mobile grooming is insisted.

HelloFresh

Automation Technician Job at HelloFresh

Conveyor, automation, robotics, refrigeration repair: 4 years (Required). Perform preventive maintenance and routine inspections on assigned conveyors,

RestorixHealth

Recruiter Job at RestorixHealth

Full Time Talent Acquisition Specialist-REMOTE Under the direction of the Director, National Talent Acquisition, the Talent Acquisition Specialist will