Job Description

Acara Solutions is seeking Customer Service Representatives in Williamsville, NY.

Responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat in a professional and friendly manner.
• Provide accurate and detailed information about products, services, and company policies to customers.
• Assist customers with placing orders, processing returns, and resolving any product-related issues.
• Troubleshoot and resolve customer complaints, escalating complex issues to the appropriate department when necessary.
• Maintain a high level of product knowledge to effectively address customer inquiries and concerns.
• Collaborate with internal teams, such as Sales, Shipping, and Technical Support, to ensure timely and satisfactory resolution of customer issues.
• Update customer accounts and records with accurate information and interactions.
• Identify opportunities for process improvement and provide feedback to enhance the overall customer experience.
• Meet or exceed performance targets, including customer satisfaction ratings and response

Required Qualifications:

• High school diploma or GED
• Minimum one year's experience in a high-volume call center
• Intermediate proficiency with Windows based software programs (i.e., MSWord, Excel. Teams)
• Solid analytical and multi-tasking skills that result in solid decision-making skills and time management

Job Type: Full-time

Salary: $18.00 - $19.00 per hour

Experience:

• Call center / Inbound / Outbound: 1 year (Preferred)

Work Location: On the road

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