MUST BE WILLING TO SUBMIT TO A SOFT CREDIT CHECK

MUST HAVE CALL CENTER EXPERIENCE

SHIFT:

10am-9pm

12:00pm - 11:00pm

4/10s

Will work 1 weekend day (Sat. or Sun.) AND will have 2 consecutive weekdays off.

Charismatic. Friendly. Problem solver. Team player. Does this sound like you? If so, we’ve got the perfect position for you in our Call Center.

Become a part of 365 Live, our 24-hour Call Center. As a Member Service Center Representative you’ll be challenged to deliver five-star service while building relationships with our members. We’re a family here, so outstanding teamwork is a must. Our number one goal is to make our members feel like they can call us for anything, anytime, and they’ll be able to hang up the phone feeling confident and satisfied.

What You’ll Do:

Answer an average of 80-100 calls per day by addressing members inquiries, solving problems and providing

new product information.

Answer members telephone calls promptly and in an appropriate manner

Answer inquiries on banking products including checking, savings, loans and lines of credit

Document all customer inquiries and comments thoroughly and quickly

Maintain good business relations with members, courteously and promptly resolving member problems or questions, and

effectively assisting with member account problem

Determine members financial service’s needs, and recommend services and products that address these needs

Collect member loan payments.

Handle various accounting transactions.

Deliver stellar service to credit union members. No slackers here!

Serve as a face (well, voice!) for our brand. Happy, confident, positive – that’s who we are.

Provide solutions. We want the critical thinkers, the expert interviewers, the stellar listeners. You’ll need to be able to pinpoint a member’s issue and talk them through the solution – whether it’s a problem with online banking, account information, or just a general inquiry. You may even take some loan applications!

Follow through.

Skills:

data entry, Customer service, member service, call center

Top Skills Details:

data entry

Additional Skills & Qualifications:

Qualifications

Outgoing, personable candidates. You must truly love people to work here.

Team members to work one of three shifts – we have opportunities around the clock!

Previous retail/customer service experience.

Call Center and/or financial institution experience is a plus.

Strong computer skills. You’ll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high quality experience for our members. They deserve the best!

Education. You’ll have to be able to learn our processes, products, and services quickly and thoroughly. That’s what we’re here for, after all! You’ll need a high school diploma/GED. An Associate’s degree in business or a related field is a plus!

About Aston Carter:

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.