BILINGUAL Customer Service Repair Advisor
FULL TIME (M-F, 8-5)
Want a great schedule working for a family owned company with a family atmosphere & “large company” benefits? Do you LOVE helping people? Stop searching, you've found your new home at Bates Collision Centers! Bates is willing to train a top candidate.
Great Benefits including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance (fully paid by the company)
• Vacation
• Holiday Pay (Floating day given/added to PTO when holiday falls on a weekend)
• 401k plan w/100% company matching
• Employee Discount
• On-going training, I-Car Certifications (paid by company) & opportunity for advancement
• & Fun company sponsored employee & family events (work together, play together)

Just 15 minutes from Houston, we are a highly organized, high-quality shop with a 30+ year history-come see why nearly half of our team has been with us over 10 years and several over 20-that says a lot about a company! Need a goal oriented individual to join our team that has great customer service & organizational skills!
Get started today by applying here or email LeilaBates@BatesCC.com.

Job Summary
Provides a legendary Customer Service Experience to all customers on the phone, in person and throughout the entire repair process. Serves as the primary point of contact for the customer from the point of vehicle drop-off to pick-up.

Essential Job Duties

• Monday-Friday, 8-5 (no weekends)
• Repair Orders: Prepare all RO files to meet insurance program compliance, including obtaining proper authorizations billing compliance, including obtaining proper authorizations
• Check-in vehicle, review damage, claims & repair processes with the customer
• Review the repair plan/estimate with customer
• Provide all communication including all insurance & vehicle status updates
• Total loss administration
• Make Insurance follow-up calls for estimate and payment approval status
• Perform vehicle diagnostic scans
• Perform other related duties as assigned for the purpose of ensuring a legendary customer service experience
• Assist with Final Quality Check, including test drive as needed
• Review completed vehicle with customer
• Comply with all safety rules, guidelines and standards

Skill/Requirements

• Bilingual
• Strong sales orientation
• Must have a valid driver’s license and be eligible for coverage under company insurance policy
• Ability to effectively communicate with others – verbal and written
• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
• Proficient in Microsoft Office
• Personable, friendly demeanor with “legendary” customer service approach
• Well groomed, professional appearance

Our competitive compensation package includes:

• Competitive Pay
• Quality Medical, Dental, Vision & Life Insurance
• 401 (k) retirement with 100% company matching
• Paid Vacation/Personal Time Off
• Paid Holidays
• Nights and Weekends off
• Opportunity for Certifications and training (fully paid by the company)
• Free uniforms
• Paycheck Direct Deposit
• Transfer & advancement opportunities between locations
• Safe, clean, and professional work environment
• Regular company-sponsored employee and family events (work together/play together)