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GENERAL SUMMARY:

Under general supervision, this position provides administrative support for department heads and clinical service lines. The position works with multiple constituencies across the hospital and takes a lead role in managing the department/division’s administrative needs, including assisting callers, taking messages, managing calendars, placing purchasing orders and maintaining electronic filing systems. In this role, the Administrative Coordinator will also help to ensure smooth operations of our practices to improve the patient experience.

PRINCIPAL DUTIES AND ESSENTIAL FUNCTIONS:

• Provides administrative support to department/division chair/ chief and/or department director
• Answers phones, triages calls, responds to patient requests, takes messages
• Maintains chair/chief/department director’s schedule, both clinical and administrative
• Schedules and coordinates complex meetings and facilities, which may include travel arrangements
• Composes and formats correspondence, reports and presentations; demonstrates a strong knowledge of Microsoft Office suite
• Completes general office and clerical work, including filing, mailing, correspondence, copying, ordering supplies
• Coordinates and monitors credentialing and enrollment activity, as well as TUSM-related activity; provides regular updates to managers
• Performs tasks core to the Practice Coordinator role
• Assists with special department-wide projects and performance improvement initiatives
• Handles sensitive and confidential information

III. JOB REQUIREMENTS:

JOB KNOWLEDGE AND SKILLS:

• Prior experience working in a clinic or hospital environment preferred.
• Ability to manage multiple, simultaneous tasks and prioritize according to established criteria and protocols
• Computer literacy required, including familiarity with email, Microsoft Office programs and scheduling applications. Ability to learn and use Tufts network programs required.
• Excellent communications skills, both oral and written.
• Strong interpersonal and organizational skills.
• Ability to maintain confidential medical information.

EDUCATION:

• High School diploma, with specialized training in business office skills preferred.

EXPERIENCE:

• 2-5 years office experience.

IV. WORKING CONDITIONS/PHYSICAL DEMANDS:

• Normal office environment.

AMERICANS WITH DISABILITIES STATEMENT:

Must be able to perform all essential functions of this position with reasonable accommodation if disabled.

Tufts Medicine is a leading integrated health system bringing together the best of academic and community healthcare to deliver exceptional, connected and accessible care experiences to consumers across Massachusetts. Comprised of Tufts Medical Center, Lowell General Hospital, MelroseWakefield Hospital, Lawrence Memorial Hospital of Medford, Care at Home — an expansive home care network, and large integrated physician network. Please note that effective October 1, 2021, as a condition of employment at Tufts Medicine, all employees and new hires must have received their complete dose of the COVID-19 vaccine, unless they have been granted an exemption. We are an equal opportunity employer and value diversity and inclusion at Tufts Medicine. Tufts Medicine does not discriminate on the basis of race, color, religion, sex, sexual orientation, age, disability, genetic information, veteran status, national origin, gender identity and/or expression, marital status or any other characteristic protected by federal, state or local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation by emailing us at careers@tuftsmedicine.org.